Our Policies

Terms and Policies

Read our official policies, terms, and future platform updates created to ensure a safe user experience.

Last updated on 7 August, 2025

Welcome to Athletx!

These Terms and Conditions govern your access to and use of the AthletX platform, including all related services, premium subscriptions, coaching tutorials, educational content, digital features, community interactions, and future experiences provided by us for coaches, athletes, students, and learners worldwide. By accessing or using our platform, you agree to comply with all applicable policies, guidelines, and platform rules designed to create a safe, transparent, and professional learning environment.

1. User Types

Players subscribe to access exclusive training and motivational videos. Coaches create and upload content, which is reviewed and approved by our super admins to maintain quality.

2. Account Registration

You must be at least 13 years old to register. Please provide accurate information and keep your login details secure to protect your account.

3. Content Guidelines

All coach-uploaded videos are monitored for quality and compliance. Content that is offensive, illegal, or violates others’ rights will be removed without notice.

4. Subscriptions and Payments

Players pay to subscribe for full access to content. All payments are final unless required by law. You control your subscription settings within the app.

5. Marketplace Sales

Our app lets you buy sports gear and apparel from trusted vendors. While we vet sellers, we aren’t responsible for shipping delays, quality issues, or warranties.

6. Intellectual Property

All app content, branding, and designs belong to Prep by Pros or our partners. You may not use or copy them without our permission.

7. User Conduct

Super admins and moderators may access user activity data only to monitor content and maintain quality and safety.

8. Changes to Terms

We may update these terms at any time. Continued use of the app means you accept the new terms. Please check back regularly.

Last updated on 7 August, 2025

Welcome to Athletx!

This Privacy Policy explains how AthletX collects, uses, stores, and protects your personal information across our platform, including premium subscriptions, coaching tutorials, educational content, digital features, and community interactions for coaches, athletes, students, and learners worldwide. By accessing or using our platform, you acknowledge and agree to our data practices, privacy standards, and security measures designed to maintain a safe, transparent, and trusted user experience.

1. Information We Collect

We collect basic info like your name, email, device data, and activity in the app (e.g. videos watched or products viewed.

2. Account Security

We protect your personal information using encryption and secure storage. Never share your password with others.

3. Payments & Subscriptions

Payment details are processed securely by trusted third-party services like Apple or Google. We don’t store credit card info.

4. Children's Privacy

Users must be 13 or older. We don’t knowingly collect data from children under this age.

5. Email & Notifications

We may send you service updates or promotions. You can unsubscribe at any time through the link in the email.

6. Changes to This Policy

We may update this policy when needed. We’ll notify you of any major changes in the app or via email.

7. Data Access by Admins

Super admins and moderators may access user activity data only to monitor content and maintain quality and safety.

Last updated on 7 August, 2025

Refund Policy

This Refund Policy explains the terms and conditions related to payments, subscription cancellations, refund eligibility, and transaction processing across the AthletX platform, including premium coaching tutorials, educational content, and digital services provided for coaches, athletes, students, and learners worldwide. By purchasing or subscribing to our platform, you acknowledge and agree to our refund guidelines, billing procedures, and payment policies designed to ensure a fair, transparent, and trusted experience for all users.

1. Subscription Refunds

All subscriptions are non-refundable. You can cancel anytime, and you'll keep access until the end of your billing cycle.

2. Marketplace Purchases

Refunds for physical products depend on the individual seller’s policy. We are not responsible for shipping or product issues.

3. Technical Issues

If paid content isn’t working, contact us within 7 days. We’ll try to fix it or offer credit if needed.

4. Unauthorized Charges

Think you were charged by mistake? Let us know right away so we can investigate and help.

5. Delayed Content Access

If your subscription didn’t unlock content as expected, let us know. We’ll fix it or compensate accordingly.

6. Refund Timeframe

Approved refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

7. Promo Codes & Discounts

Refunds do not include the value of any promotional codes or discounts applied at checkout.